Thank you for shopping at Fbrtrading Ltd.
14-Day Refund Policy:
We want you to be completely satisfied with your purchase from Fbrtrading Ltd. If for any reason you are not satisfied with your order, we offer a 14-day refund policy. You may return your item within 30 days of receiving it for a full refund or exchange.
Eligibility for Returns:
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
How to Initiate a Return:
To initiate a return, please contact our customer service team at sale@fbrtradingltd.co.uk or call us at +44 74 9890 6480. Please provide your order number and reason for the return. Our team will guide you through the return process and provide you with a return authorization number (RMA) if necessary.
Return Shipping:
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.
Exchanges:
If you would like to exchange an item for a different size or color, please contact our customer service team. We will do our best to accommodate your request, subject to availability.
Contact Us:
If you have any questions about our return and refund policy, please contact us at sale@fbrtradingltd.co.uk or call us at +44 74 9890 6480. Our customer service team is here to assist you and ensure that you have a positive shopping experience with Fbrtrading Ltd.
Thank you for shopping at Fbrtrading Ltd. We appreciate your business!